Last updated: July 10, 2026

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All GD&T projects are custom digital engineering work performed to a written quote. Because every deliverable is created specifically for you, our policy is built around cancellation rights before and during work, and correction rights after delivery.

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Cancelling before work begins

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You may cancel at any time before work begins for a full refund of all amounts paid. Refunds are issued to the original payment method within 5–10 business days of the cancellation confirmation.

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Cancelling during a project

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You may cancel a project in progress by written notice to quotes@gdandtiinc.com. You will be billed for work completed up to the date of cancellation (calculated against the quoted scope) plus any non-recoverable costs already committed. Any unused portion of your deposit or prepayment will be refunded to the original payment method within 5–10 business days.

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After delivery

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Completed custom deliverables (CAD models, drawings, reports, FAI/PPAP documentation) are non-refundable once delivered, except as follows:

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Errors are corrected free. If, within the 10-business-day review window, you identify an error on our side, such as a measurement error, drawing mistake, or non-conformance to the quoted specification, we will correct and redeliver at no charge.

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Uncorrectable deliverables are refunded. If we cannot correct a deliverable to the quoted specification within a reasonable time, we will refund the price of that deliverable line item.

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Requests that change or extend the quoted scope are not defects and are handled as change quotes.

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How to request a cancellation, correction, or refund

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Email quotes@gdandtiinc.com with your quote number and a description of the issue. We respond within 2 business days. For correction requests, please include the specific dimension, feature, or drawing element at issue.

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A note on payment disputes

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If you believe a charge is incorrect or a deliverable is deficient, please contact us first. We resolve delivery and quality issues directly and quickly. Chargebacks filed without contacting us delay resolution for everyone.